Relief of the IT department through external support
Client
FOX
Target group
B2B
Offer
Service
Type of operation
On-site technician deployment
Issue
The customer has many maintenance contracts with hardware producers. Administration and coordination with the producers take up a lot of time and resources.
Concept
RWP takes over the complete coordination with the producers and takes care of the entire service process. From the creation of tickets over inquiries to on-site technician support.
Result
The customer now has just one contact person for everything. This coordinates the assignments and relieves the customer’s local IT department. Thanks to 24/7 availability, tickets are processed very quickly and without any loss of time.