Reduce Your Downtime by 70%
Reduce production stoppage – with the right software and 24/7 support from RWP
Production downtime caused by IT issues regularly cause millions in damages in German industrial companies. If your production comes to a standstill, one thing matters most of all: rapid IT support.
The problem: your production line runs on numerous software packages. With all the producers and vendors, it can take a lot of time before you’ve figured out exactly where the problem lies. And each passing minute is costing you money.
RWP develops software
that meets your needs
No matter what programs you’re using now, we develop personalised software that seamlessly integrates your manufacturing machines and allows you to track all your production steps in one place.
- modular expansion
- 100% compatible with your production line
- compatible with all interfaces
- works with all kinds of technology
RWP offers 24/7 IT support
so that help comes quickly when you need it
With us, you get IT support for the software in your entire production line. That means: ONE point of contact for ALL systems!
- independent of the manufacturer
- headquartered in Germany
- 24/7 – including on site!
The Deepest Money Pit in Your Company
The Deepest Money Pit in Your Company
The top money pit in your company? IT problems! Especially when things aren’t working like they should. No doubt you’re familiar with the following situation:
Alarms are going off on your production line because an error message has popped up that can’t be cleared.
Your in-house IT staff? They don’t have any idea what it might be.
You spend at least a day getting placed on hold, passed from one person to the next and have to somehow try to explain the problem in English before the problem is finally found.
That’s not only expensive, but a huge waste of time and extremely aggravating.
Standard systems
Does every production machine have its own software? That’s the standard approach at many industrial companies. The problem: If the programs can’t talk to each other, it can take a long time before a solution is found.
Slow support
Having many systems also usually means having many different support hotlines. It feels like years can pass while you’re explaining your problem to each of them and being passed endlessly from one person off to the next.
The solution: ONE provider of fast support for your IT and one software package that seamlessly integrates your production line.
Buying the Standard Means Paying Twice!
Standard programs vs. Custom software
For the initial cost? Of course! But in the long run, standard software can get incredibly expensive.
Because when each of your production machines runs on its own system, it’s almost impossible to identify malfunctions in the production line. That translates to expensive downtime.
With custom software, things run more smoothly. While the initial cost might be higher, it ultimately reduces costs associated with downtime.
Regardless of your current software – RWP specialises in developing custom software that:
Regardless of your current software – RWP specialises in developing custom software that:
- seamlessly integrates your manufacturing machines
- can easily be expanded as required (e.g. when you expand your production line)
- allows you to track all your production steps in one place (always in real time)
- fulfils your individual requests
In the event of a malfunction, our support team is ready to assist you around the clock. So you can solve the problem as quickly as possible and keep your production running smoothly.
Even the Best Software Needs
Rapid Support
You can’t prevent 100% of software mistakes, can you? That’s right! But the faster you identify a malfunction in your production, the less costly it will be!
That’s why RWP is built on:
- 24/7 IT Support
We mean it when we say ‘around the clock’!
Nine out of ten times, our IT experts can remotely rectify any problem you encounter right away.
Is the issue more complicated? Then we’ll come to your facility at any time of day!
24/7 IT Support
We mean it when we say ‘around the clock’! Nine out of ten times, our IT experts can remotely rectify any problem you encounter right away. Is the issue more complicated? Then we’ll come to your facility at any time of day!
360 Degree Support
RWP takes charge of the service for your entire IT. That means we don’t just take care of our own software. Instead, we take care of all the active systems in your production.
- 360 Degree Support
RWP takes charge of the service for your entire IT.
That means we don’t just take care of our own software. Instead, we take care of all the active systems in your production.
No unnecessary downtime!
Does applying updates or patches bring your production to a standstill? Not with us! With us, your IT has a digital twin. If something is being adjusted, your production will continue to run under this software twin. Update finished? Then your IT takes over again and the twin is updated. We refer to it as the RWP two-database concept.
- No unnecessary downtime!
Does applying updates or patches bring your production to a standstill? Not with us!
With us, your IT has a digital twin.
If something is being adjusted, your production will continue to run under this software twin.
Update finished? Then your IT takes over again and the twin is updated.
We refer to it as the RWP two-database concept.
English-speaking Experts
Our IT experts speak fluent English. So you can tell them directly what the problem is.
- English-speaking Experts
Our IT experts speak fluent German.
So you can tell them directly what the problem is.
Why RWP Customers Experience So Little Downtime
Why RWP Customers Experience So Little Downtime
With a combination of individually customised software from RWP and 24/7 support, satisfied RWP customers around the world are already reducing their downtime.
Whether it’s software development, IT support, or a combination of the two – you decide what your company needs.
Case Studies
Monitoring of the server landscape for a production area
Client
Bosch
Target group
B2B
Offer
Service
Type of operation
24/7 Server monitoring
Issue
The client currently has several hundred servers in use in production. There are a few monitoring options as yet, but these react too late or do not match the client’s requirements.
Virtual order chute
Client
Siemens
Target group
B2B
Offer
Development
Type of operation
Remote
Current state
The preproductions are not connected to the order tracking system of the production. Production is carried out from stock with relatively high stock levels.
Diagnostic station for AOI test systems, DIVA - diagnosis and inspection at visual workplaces
Client
Baumann Automation
Target group
B2B
Offer
Development
Type of operation
Remote
Current state
Analysis machines from different producers only provide their own diagnostic software.
Possible optical tests are:
Final-assembly line L202 production line for the production of ABS and ECM control units
Client
BMW
Target group
B2B
Offer
Development
Type of operation
Remote
Current state
The final-assembly line is connected to an MES from another producer.
Management of remaining quantities
Client
ZF Lenksysteme
Target group
B2B
Offer
Development
Type of operation
Remote
Current state
Too many manufactured units are stored manually in the warehouse but not taken into account for new orders because the stocks are not known.
Discharge and blocking of certain parts as required
Client
ZDF
Target group
B2B
Offer
Development
Type of operation
Remote
Current state
Certain types of products are to be ejected at a certain point because they are needed for other processes. The employees on the lines receive lists and desired quantities of types that are to be ejected manually.
Triggering and backtracking of quality inspections
Client
3 Suisses
Target group
B2B
Offer
Development
Type of operation
Remote
Current state
Different quality checks have to be carried out on several lines at the breaking stations. The inspections may be due after a certain interval or after a type change. The inspections only have to be carried out when the lines are producing.
Relief of the IT department through external support
Client
FOX
Target group
B2B
Offer
Service
Type of operation
On-site technician deployment
Issue
The customer has many maintenance contracts with hardware producers. Administration and coordination with the producers take up a lot of time and resources.
Stable EDP system, the basis for success
Client
Sodexo
Target group
B2B
Offer
Service
Type of operation
Network & virtualization
Issue
The network has grown constantly over the years, has been expanded and managed by different companies.
We’re Certified and CO2 Neutral
How Collaboration with Us Works
The first meeting
At the first meeting, we’ll visit your location and get to know your production. Where are the problems? What requires a solution? What exactly does your production line look like? Our experts get an overview and clarify the most important questions together with you.
The RWP concept
In the second step, we’ll provide you with an initial plan for how we can maximally reduce the downtime in your company. It doesn’t matter if that’s a service agreement, new software or a combination package. You’ll receive a concrete offer from us.
70% less downtime
Does that sound good? Then of course we’ll handle the entire implementation. And you? You can focus on your core business!
What Happens During the Consultation?
The free consultation is conducted by telephone. This is your opportunity to clarify with our experts whether collaboration is a good choice for both sides. Because we only work with companies when we’re confident that we really can help them and reduce downtime.
Our Management Team
RWP has been supporting industrial enterprises for over 40 years with
the best possible software and optimal support.
Jürgen Barkowitsch
Business Manager and Head of Development
In his IT career, Jürgen Barkowitsch has developed numerous IT projects for major corporations. With his many years of experience, Jürgen Barkowitsch currently heads the software development team.
Andreas Fackler
Business Manager and Head of IT Support
Andreas Fackler has supported clients around the world with the launch of initial operations and solving software problems. Thanks to his many years of experience, Andreas Fackler is optimally prepared to help clients who are facing error messages to quickly fix the problem.
Joonas Walberer
Business Manager and Partner
With a degree in economic engineering, Joonas Walberer supports RWP software development and RWP IT support with new ideas and strategies so that not just the software, but all the internal processes run smoothly.
Jürgen Barkowitsch
Business Manager and Head of Development
In his IT career, Jürgen Barkowitsch has developed numerous IT projects for major corporations. With his many years of experience, Jürgen Barkowitsch currently heads the software development team.
Andreas Fackler
Business Manager and Head of IT Support
Andreas Fackler has supported clients around the world with the launch of initial operations and solving software problems. Thanks to his many years of experience, Andreas Fackler is optimally prepared to help clients who are facing error messages to quickly fix the problem.
Joonas Walberer
Business Manager and Partner
With a degree in economic engineering, Joonas Walberer supports RWP software development and RWP IT support with new ideas and strategies so that not just the software, but all the internal processes run smoothly.
RWP’s Headquarters
Our headquarters is located in the Franconian city of Nuremberg. From here, we’ve helped clients around the world to drastically reduce their downtime. You can always come visit us here, but it’s not necessary. We’ve digitalised our processes to such an extent that we are able to assist clients around the world – by telephone or video conference!
Incidentally, we also have a location in Ansbach. This is where the service team is located.
FAQ
With RWP, you can reduce your downtime by 70%. In short, you’ll save a lot of money! Whether it’s finding the right software or 24/7 IT support – we’ll give you the help you need.
Yes, that’s possible! To optimise your IT in a way that reduces your downtime by up to 70%, we recommend the combination of the right software and support.
Yes, that’s possible! But even the best software sometimes needs updates, patches, or bug fixes. That’s why we recommend setting up support from RWP at the same time.
The IT experts at RWP can work effectively with nearly any protocol. Feeling uncertain? Just contact us and find out if we can help you.
Thanks to current technology, 95% of all error messages can now be cleared remotely. Is your situation especially complicated? We’ll happily travel to your location.
This is your opportunity to clarify with our experts whether collaboration is a good choice for both sides. Because we only work with companies when we’re confident that we can really help them and reduce downtime.
Yes, there are no costs to you.
For standard products, the acquisition costs are of course less expensive. But when each of your production machines runs on its own system, it’s almost impossible to identify malfunctions in the production line. That translates to expensive downtime. Buying the standard often means paying twice the price.
It’s impossible to give a general answer to this question. Depending on the project size, it can last from a few weeks to a few months.
Switching to new software is more complicated than doing nothing, of course. But with custom RWP software and RWP support, you can look forward to an uncomplicated future with just ONE contact partner for all your systems and an easy overview of your entire production line. It goes without saying that we also train your employees so that the switch goes smoothly.